Last Updated: January 5, 2025
Audio Chatly offers a 7-day money-back guarantee for all paid subscription plans (Starter, Plus, and Professional). If you are not satisfied with the Service within 7 days of your initial subscription purchase, we will provide a full refund of your subscription fee.
This guarantee applies only to the first subscription payment. Renewals and subsequent payments are subject to the standard refund policy below.
To request a refund, please:
Processing Time: Refund requests are typically processed within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Notification: You will receive an email confirmation once your refund has been processed.
The following are not eligible for refunds:
You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period. You will continue to have access to all features until the end of your paid period.
Note: Regular cancellations (without refund) allow continued access until the end of your billing period. If you request a refund within the 7-day guarantee period, your subscription will be cancelled immediately and access to premium features will end.
We reserve the right to cancel your subscription if:
In the event of cancellation by Audio Chatly for violations, refunds are not provided.
To be eligible for a refund, you must:
Refunds are issued at our sole discretion. We reserve the right to deny refund requests that do not meet these criteria or that appear to be fraudulent.
In exceptional circumstances, we may offer partial refunds for:
Partial refunds are calculated based on the unused portion of your subscription and are determined on a case-by-case basis.
If you initiate a chargeback or payment dispute through your bank or credit card company instead of contacting us directly, your account may be suspended or terminated.
We encourage you to contact us first to resolve any billing issues. Most concerns can be resolved quickly through our support team, and we are committed to finding a fair solution.
For annual subscriptions, refunds are calculated as follows:
Annual subscriptions are discounted compared to monthly plans. If you receive a refund, you will be refunded the full amount paid, and the subscription will be cancelled immediately.
Upon receiving a refund, your subscription will be cancelled immediately, and you will lose access to premium features. However, you will have a 30-day grace period to export your data before permanent deletion.
During the 30-day grace period after refund, you can:
After 30 days, all data will be permanently deleted. We recommend exporting your data immediately after requesting a refund to ensure you retain your information.
For refund requests or questions about this policy, please contact:
Email: audio.chatly@gmail.com
Subject Line: "Refund Request - [Your Account Email]"
Please include your account email, transaction ID, subscription tier, and reason for refund in your request. We aim to respond to all refund requests within 24-48 hours.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Material changes will be communicated via email to active subscribers.
Your continued use of the Service after such changes constitutes acceptance of the updated Refund Policy.